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 Contact Us     December 16, 2017  
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Borrower Contact & Options to Avoid Foreclosure

CUSTOMER SERVICE:  For general inquiries, please contact Customer Service toll free at (800) 931-2424 x651, or email customerservice@trustfci.com.

BORROWERS:  To submit a written Notice of Error or Information Request or Qualified Written Request, you must send them to:  FCI Lender Services, Attn. Consumer Requests, P.O. Box 27370, Anaheim, CA 92809-0112; or fax them to FCI at (714) 282-5775.  To insure customer information security and privacy of confidential information, all written requests must be signed by the Borrower.  Please include Full Name, Loan Account Number, and a description of the error or information/documentation requested.

EXISTING LENDER/INVESTORS:  Please contact your departmental representative, or contact CUSTOMER SERVICE at (800) 931-2424 x651, or email customerservice@trustfci.com.  

POTENTIAL CLIENTS:  Use the form below to request more information about FCI and the services we provide.  Please complete all fields with your information and click "send request", or call us at (800) 931-2424 Ext 203.

PAYOFF Requests/Demands:  Send your request to payoff@trustfci.com, or Fax: (714) 282-2429.  Allow 5-7 business days to process.  Fee is charged according to State Regulations.

Verification of Mortgage (VOM) Request:  Email your request to customerservice@trustfci.com or Fax:  714-282-2429.  There is a $25 fee.

Borrowers looking for loans:  FCI is not a Lender. We are a Loan Servicer for Lenders.

CA Foreclosure Information:  Sale Line (714) 277-4845 or go to the web site www.usa-foreclosure.com. Please understand that no other foreclosure information is available, and we will not be able to answer any requests for additional information.

PROPERTIES, HOUSES, REOs:  FCI is strictly a Loan Servicer/Collector for Lenders, and does not own any Properties, Houses or REOs.  We also cannot release client or servicing information.

Real Estate Agents and Vendors:  We are an In House operation and do not have any Real Estate Agent, Field Service, or Vendor needs. Please understand that it is difficult to respond to solicitations since our time is spent serving thousands of clients.


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BORROWERS and EXISTING LENDER/INVESTORS please contact CUSTOMER SERVICE above, (do not use this form).

POTENTIAL CLIENTS enter your Information Request here:
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